Dear Macy’s,
I’ve seen your television commercials that are chock-full of celebrities: Martha Stewart in Home Furnishings, Donald Trump in Men’s Clothing, Jessica Simpson in Perfumes. Wow, that spot must have cost you a fortune.
It’s too bad you wasted so much cash on a television spot when your money could’ve been better spent on improving the shopping experience for your customers. Take your dressing rooms:
I don’t think your customers should feel like they are under interrogation and about to be strip searched in the cell-blocks you call dressing rooms. And what exactly is that little piece of wood with a hole in it supposed to be? I decided it was where I’d be handcuffed when security arrived for the interrogation.
Dirty, bare and with unflattering light to boot! Perfect for trying on overpriced clothing.
I don’t think Martha would approve.
Signed,
Glad to be outta there
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I think that is where you put your mocha latte frapachino half anf half raw sugared Starbucks coffe mug to go.
Then again it could be where you will be shackled.
I was going to say it looks like a cup holder.
Yikes! That does look like a holding cell!
You should send this letter for real. Your spot on: that change room is nasty.
And that Macy’s commercial: drives me crazy because Gabriel Aubry (Mr Halle Berry) doesn’t speak. At. All. I’m kind of obsessed with the fact that you NEVER see Gabriel Aubry’s teeth, so I had high hopes the first time I saw the commercial.
I second that. HATE their dressing rooms.
I’m gonna share:
I haven’t shopped in Macy’s since I was in college; dressed as a typical college art student but buying sweaters for christmas presents. Girls my age in line ahead of me – better dressed I’ll admit – were treated like average normal shoppers. They were chatted up and asked if they’d found everything they were looking for. … you know: basic customer service. They paid with a credit card, no questions asked.
When it was my turn, I received the down the nose sizing up glance and a request to produce my drivers’ license.
i’ve never been back.