Retail Therapy

Dear Macy’s,

I’ve seen your television commercials that are chock-full of celebrities: Martha Stewart in Home Furnishings, Donald Trump in Men’s Clothing, Jessica Simpson in Perfumes. Wow, that spot must have cost you a fortune.

It’s too bad you wasted so much cash on a television spot when your money could’ve been better spent on improving the shopping experience for your customers. Take your dressing rooms:


I don’t think your customers should feel like they are under interrogation and about to be strip searched in the cell-blocks you call dressing rooms. And what exactly is that little piece of wood with a hole in it supposed to be? I decided it was where I’d be handcuffed when security arrived for the interrogation.

Dirty, bare and with unflattering light to boot! Perfect for trying on overpriced clothing.

I don’t think Martha would approve.


Glad to be outta there


  1. The Cooking Lady says

    I think that is where you put your mocha latte frapachino half anf half raw sugared Starbucks coffe mug to go.

    Then again it could be where you will be shackled.

  2. I was going to say it looks like a cup holder.

  3. Yikes! That does look like a holding cell!

  4. Subspace Beacon says

    You should send this letter for real. Your spot on: that change room is nasty.

    And that Macy’s commercial: drives me crazy because Gabriel Aubry (Mr Halle Berry) doesn’t speak. At. All. I’m kind of obsessed with the fact that you NEVER see Gabriel Aubry’s teeth, so I had high hopes the first time I saw the commercial.

  5. Chicky Chicky Baby says

    I second that. HATE their dressing rooms.

  6. I’m gonna share:

    I haven’t shopped in Macy’s since I was in college; dressed as a typical college art student but buying sweaters for christmas presents. Girls my age in line ahead of me – better dressed I’ll admit – were treated like average normal shoppers. They were chatted up and asked if they’d found everything they were looking for. … you know: basic customer service. They paid with a credit card, no questions asked.

    When it was my turn, I received the down the nose sizing up glance and a request to produce my drivers’ license.

    i’ve never been back.

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